Warranty Policy

At Holm Appliance Ltd, we stand behind the quality and reliability of the products we supply. This Warranty Policy outlines the coverage, duration, and process for making a warranty claim for any appliance purchased from us.

1. Warranty Coverage

All products purchased from Holm Appliance Ltd are covered by a manufacturer-backed or seller warranty, which guarantees that the item will be free from defects in materials and workmanship under normal use.

This warranty covers:

  • Faulty components or manufacturing defects

  • Malfunctions not caused by accidental damage, misuse, or neglect

This warranty does not cover:

  • Damage caused by improper installation, handling, or maintenance

  • Accidental damage, fire, flood, or other external factors

  • Normal wear and tear or consumable parts (e.g., batteries, bulbs, filters)

2. Warranty Duration

The standard warranty period for products purchased from Holm Appliance Ltd is 12 months from the date of delivery, unless the manufacturer specifies a longer coverage period.

Proof of purchase (invoice or receipt) is required to validate any warranty claim.

3. How to Make a Warranty Claim

To make a warranty claim:

  1. Contact our Customer Service Team via email: sales@holmappliance.shop

  2. Provide your order number, product details, and a description of the issue. Include photos if applicable.

  3. Our team will assess the issue and advise on the next steps, which may include:

    • Repair of the product

    • Replacement with the same or equivalent product

    • Refund if repair or replacement is not possible

Important: Do not attempt to repair or alter the product yourself, as this may void the warranty.

4. Return of Products

If a product must be returned:

  • Our team will provide instructions on how to securely package and ship the item.

  • Customers are responsible for returning the product in its original packaging, if possible.

  • Shipping costs for warranty returns may be covered depending on the nature of the claim; our team will advise on eligibility.

5. Limitation of Liability

Holm Appliance Ltd is committed to providing high-quality products, but we cannot be held responsible for:

  • Consequential losses

  • Damages caused by improper use

  • Products not purchased directly through Holm Appliance Ltd

6. Customer Support

For any questions about this Warranty Policy or assistance with a claim, please contact:

Email: sales@holmappliance.shop
Business Address:
24–26 Lewis Street
Stornoway, Isle of Lewis
Scotland, HS1 2JF

We aim to process all warranty claims promptly and professionally to ensure a smooth experience for our customers.